PRIVACY POLICY (GDPR)
Last updated: 2026.01
This Privacy Policy explains how SAS Madagascar Vanilla & Spice Trading (hereinafter “we”, “us”, “our”, the “Data Controller”) collects and processes personal data of users and customers of terravanilla.shop (the “Website”), in accordance with the EU General Data Protection Regulation (GDPR) 2016/679 and applicable French data protection law.
1. Data Controller – Contact
SAS Madagascar Vanilla & Spice Trading
Address: 159 avenue du Maine, 75014 Paris, France
Email: management@terravanilla.fr
Phone: +33 6 79 79 31 10
Data Protection Officer (DPO): [Name / “Not appointed”] (optional unless legally required).
2. Personal data we collect
We may collect the following categories of personal data:
a) Identification and contact data
First name, last name, email address, phone number, billing and/or shipping address.
b) Order-related data
Ordered products, quantity, amount, purchase history, customer service communications, and data required for invoicing.
c) Payment data
We do not directly store full bank card details. Payments are processed by secure payment service providers. We may receive technical payment-related information (status, transaction ID).
d) Browsing / technical data
IP address, device type, browser, logs, pages viewed, time spent, cookie identifiers (depending on your consent), audience measurement data.
e) Marketing data
Communication preferences, consents, interactions with our messages (if newsletter/marketing is enabled).
3. Purposes and legal bases for processing
We process personal data only when necessary, based on:
4. Recipients of the data
Your data may be shared only as necessary with:
5. Transfers outside the European Union
Some service providers may process data outside the EU (e.g., US-based tools). In such cases, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses adopted by the European Commission, adequacy decisions) and/or rely on your consent when required.
6. Data retention periods
We retain your data for a period proportionate to the purposes:
7. Security
We implement reasonable technical and organisational measures to protect personal data (access control, secure payments via providers, HTTPS where available, etc.).
No system is completely secure; please keep your credentials and devices protected.
8. Your rights
Under the GDPR, you have the following rights:
To exercise your rights: contact@terravanilla.fr
We may request proof of identity where there is reasonable doubt.
9. Complaints to the supervisory authority
If you believe your rights are not respected, you may lodge a complaint with the CNIL (French Data Protection Authority).
10. Updates to this Policy
We may update this Privacy Policy at any time. The applicable version is the one published on the Website on the date you consult it.
COOKIES POLICY
Last updated: 2026.01
This Cookies Policy explains what cookies are, which cookies are used on terravanilla.shop, and your choices.
1. What is a cookie?
A cookie is a small text file stored on your device (computer, smartphone, tablet) when you visit a website. It can, for example, remember your preferences or measure audience/usage.
2. Cookies used and purposes
We use the following categories:
a) Strictly necessary cookies (exempt from consent)
These cookies are essential for the Website to function properly (shopping cart, security, access, session management).
They cannot be disabled via our cookie banner without affecting the service.
Examples of purposes:
b) Analytics / audience measurement cookies (consent required depending on configuration)
These cookies help us understand how the Website is used (page views, user journeys, errors) in order to improve performance.
They are only set if you accept them via the cookie banner, unless an exempt analytics setup is used in compliance with French CNIL guidance.
c) Personalisation cookies (consent required)
These cookies store certain preferences (language, display) when they are not strictly necessary.
d) Advertising / social media cookies (consent required)
These cookies enable personalised advertising and conversion tracking.
Example: Meta Pixel and/or Conversion API, if enabled.
3. Storage duration
4. Managing your choices (consent / refusal)
On your first visit, a cookie banner allows you to:
You can change your choice at any time via [“Cookie Settings” link/module to be added in the Website footer].
5. Browser settings
You can also block cookies through your browser settings. Blocking necessary cookies may prevent the Website from functioning properly.
6. Cookie list
The exact cookie list depends on the features enabled (payments, shipping, analytics, pixel, chat, etc.). It is available through the consent management tool (banner) or can be provided upon request.
management@terravanilla.fr